Terms & Conditions
Last updated: 25 August 2026
Welcome to The Prospectors Club. By accessing or purchasing from our website (theprospectorsclub.shop), you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase.
This page contains both our Terms and Conditions (sections 1–10) and our Privacy Policy (section 11).
1. About Us
The Prospectors Club is an Australian business specialising in natural gold nuggets, Australian gemstones, jewellery, and gold prospecting resources. We are based in Western Australia. For enquiries, please contact us at hello@theprospectorclub.com.
2. Products
All gold nuggets and gemstones sold through The Prospectors Club are natural specimens sourced by our team in Australia. Product descriptions, weights, and photographs are provided in good faith and are as accurate as possible. Due to the natural nature of our products, minor variations in appearance may occur.
The Prospectors Club does not guarantee the investment value of any product.
3. Pricing
All prices are listed in Australian Dollars (AUD) unless otherwise stated. The Prospectors Club reserves the right to change prices at any time without prior notice. Prices at the time of purchase will be honoured for confirmed orders.
4. Orders & Payment
By placing an order, you confirm that you are legally capable of entering into a binding contract and are at least 18 years of age. We accept payment via the methods available at checkout. All payments are processed securely. The Prospectors Club reserves the right to cancel or refuse any order at our discretion.
5. Shipping
We ship Australia-wide and internationally. Shipping times and costs vary depending on your location and the shipping method selected at checkout. The Prospectors Club is not responsible for delays caused by couriers, customs, or circumstances beyond our control.
International customers are responsible for any import duties, taxes, or customs fees applicable in their country.
6. Returns & Refunds
Due to the unique and natural nature of our products, all sales are final unless the item received is significantly different from what was described or arrives damaged. If you believe your order is incorrect or damaged, please contact us within 7 days of receiving your order at hello@theprospectorclub.com with photos and your order details.
Refunds, if approved, will be issued via the original payment method within 10 business days.
7. Subscription Box
Our subscription box service is subject to its own terms available at the time of sign-up. Subscriptions renew automatically unless cancelled before the renewal date. To cancel your subscription, please contact us or manage your subscription through your account portal.
8. USA Auctions
Auction lots offered through our collaboration with Richmond Auctions are subject to Richmond Auctions' terms and conditions in addition to these terms. By bidding in a TPC x Richmond Auctions event, you agree to Richmond Auctions' buyer's premium, payment terms, and all-sales-final policy. Please review their terms at richmondauctions.com.
9. Intellectual Property
All content on this website, including images, text, logos, and branding, is the property of The Prospectors Club and may not be reproduced, distributed, or used without our express written permission.
10. Limitation of Liability
To the maximum extent permitted by Australian law, The Prospectors Club will not be liable for any indirect, incidental, or consequential loss or damage arising from the use of our website or products. Our total liability for any claim shall not exceed the amount paid for the product in question.
11. Privacy Policy
We respect your privacy. This section explains what personal information we collect when you visit theprospectorsclub.shop or buy from us, why we collect it, who we share it with, and what control you have over it. We handle personal information in accordance with the Australian Privacy Act 1988.
11.1 What we collect
Information you give us. When you place an order, create an account, join our mailing list, enter a giveaway, leave a review or contact us, we collect information such as your name, email address, postal and billing address, phone number and the contents of your message.
Payment information. Card and bank details are collected and processed by our payment providers, not by us. We never see or store your full card number. For bank transfers, we receive the account details you choose to send us.
Information collected automatically. When you browse our site we collect device and usage information — IP address, browser type, operating system, referring website, pages viewed and time spent — through cookies and similar technologies.
11.2 How we use it
- To process and ship your order, and to communicate with you about it
- To arrange export documentation and customs clearance for international shipments
- To provide customer support and respond to enquiries
- To send marketing emails about gold drops, auctions and new stock, where you have subscribed
- To detect and prevent fraud, and to screen orders for risk
- To understand how our site is used and improve it
- To meet our legal, tax and record-keeping obligations
11.3 Who we share it with
We do not sell your personal information. We share it only with service providers who help us run the business, and only as far as they need it:
- Shopify — our e-commerce platform, which hosts our store and processes orders
- Payment processors — to take payment and screen for fraud
- Shipping and logistics providers — to deliver your order, including customs authorities where an international shipment requires it
- Email marketing providers — to send our newsletters and drop announcements
- Review platforms — to invite and publish product reviews
- Analytics and advertising providers — including Google and Meta, to measure site performance and advertising
We may also disclose information where required by law, to enforce our terms, or in connection with a sale or restructure of the business.
11.4 International transfers
We are in Australia and several of our providers are based overseas, including in the United States and the European Union. This means your information may be stored or processed outside your country of residence. Where we transfer information internationally, we take reasonable steps to ensure it remains protected.
11.5 Cookies and tracking
We use cookies to keep your cart working, remember your preferences, measure site traffic and support advertising. You can control or block cookies through your browser settings, though some parts of the site may not function properly if you do.
11.6 Marketing
We only send marketing emails to people who have opted in. You can unsubscribe at any time using the link at the bottom of any email, or by contacting us. Unsubscribing from marketing does not stop transactional messages about an order you have placed.
11.7 How long we keep it
We keep order and transaction records for as long as required by Australian tax and business record-keeping law. Marketing contacts are kept until you unsubscribe or ask us to remove you. Other information is kept only as long as we need it for the purposes described above.
11.8 Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access and disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11.9 Your rights
You can ask us to:
- Access the personal information we hold about you
- Correct information that is inaccurate or out of date
- Delete your information, where we are not required to keep it
- Stop sending you marketing
- Restrict or object to certain processing
- Provide your information in a portable format
To make a request, email us at hello@theprospectorclub.com. We may need to verify your identity first. Depending on where you live, you may have additional rights under the EU or UK GDPR, or under California and other US state privacy laws.
11.10 Children
Our site is not directed at children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us their information, contact us and we will delete it.
11.11 Privacy complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, Australian customers can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au. Customers elsewhere may be able to complain to their local data protection authority.
12. Governing Law
These Terms and Conditions are governed by the laws of Western Australia, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.
13. Changes to These Terms
The Prospectors Club reserves the right to update these Terms and Conditions and Privacy Policy at any time. Changes will be posted on this page with an updated date. Continued use of our website following any changes constitutes your acceptance of the new terms.
14. Contact
If you have any questions about these Terms and Conditions or our Privacy Policy, please contact us at hello@theprospectorclub.com.
